Merger info
Thursday, February 19th, 20091. SCAC CHANGE: Our Standard Carrier Alpha Code (SCAC) changes March 1, 2009. Yellow Transportation (YFSY) and Roadway (RDWY) become YRC. YRC will be using the “RDWY” SCAC on March 1, 2009 and beyond. If you use the SCAC for internal systems or processes, be sure to inform your internal stakeholders or supply chain partners. For Reimer Express the SCAC will remain REIM.
2. YRC CUSTOMER SUPPORT CENTER: Come to expect the same great level of customer service you do today with the YRC Customer Support Center. You will utilize the same Yellow and Roadway Express phone numbers you use today to be connected to a YRC Customer Support Center expert. In addition to the enhanced Interactive Voice Response (IVR) customer support system, you also have the following options to self-serve: web, Live Chat, email or fax.
3. YRC EDI SYSTEMS: If you currently use either the Yellow Freight or Roadway or Reimer Express EDI systems, you’ll find our EDI and technology teams have been working to complete any new set-ups and testing that might be required.