Customer testimony
Story provided by a US apparel manufacturer:
I thank Wendy for reaffirming my choice of Yellow Freight. It’s one thing when a transportation provider drops the ball; it’s how you react that defines you.
One recent morning, a shipment scheduled for a 7:30 a.m. delivery at a warehouse-style retail outlet was not in sight. That meant the store would not accept the shipment until the following day, and I would lose the day’s sales and have to pay for the day’s floor space.
I called Wendy at YRC as soon as I learned of the problem. Wendy located the shipment and learned it could be delivered around 9:30 a.m. Then she called the store manager. I’m not sure what she said, but she persuaded him to allow the merchandise to be delivered later that morning.
Taking no chances with the delivery, Wendy jumped in her car and drove to the store location, arriving at the same time as the driver. I was amazed. She called me from the store, offering to help unload the racks and get the merchandise set up, while apologizing and reaffirming that the situation would be addressed internally at YRC.
Wendy truly cares about my business and that makes a huge difference to me.
While all our YRC employees work hard to ensure shipments are delivered on time and damage-free, unfortunately errors occasionally occur. When that happens we work hard to make it right. That’s part of confidence delivered.
Tags: yrc